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Ongoing Fee Arrangements

Learn how to create and manage Ongoing Fee Arrangements within the Compliance module.

Maria Iglesias - Content Lead avatar
Written by Maria Iglesias - Content Lead
Updated over 2 weeks ago

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Overview

AdviserLogic’s Compliance Module provides you with the tools you need to establish, view, update, and track various stages of an Ongoing Fee Arrangement (OFA). The Compliance module has been designed to be in compliance with legislative requirements, including the changes introduced by the QAR Fee Disclosure updates effective 10 January 2025.

The Compliance Module allows you to:

  • Track details of services provided and fees for the previous year.

  • Record services and estimated costs for the upcoming year.

  • Monitor client agreement status and consent forms for fee deduction.

  • Track consent form expiration and termination dates.

  • Maintain an audit trail by attaching documents at every stage.

This guide walks you through setting up and managing an OFA, tracking fee disclosure stages, and generating required documentation like the Enhanced Fee Disclosure Statement (FDS).

Access

From the client record, navigate to the Compliance module.

New Clients/No Previous Agreements

For New Clients or Clients with no previous service agreement select the Initiate Agreement button in the middle of the screen.

Select the Ongoing Fee Arrangement option and enter the Application Date.

Please take a look at the Fixed Term Agreement Instructions for guidance on managing Fixed Term Agreements.

Clicking out of Application Date will automatically enter the relevant values for all related dates (e.g., Anniversary Date, FDS Due Date) according to legislative rules. These fields may also be manually adjusted.

Select the Service Levels for the Current and Next Year and Save.

Follow the Service Level Creation Instructions if you have not previously set these up.

Once the Compliance Agreement is initiated in AdviserLogic, the sequence of key dates and actions will appear at the top of the Compliance Screen. This sequence provides a clear roadmap for managing Ongoing Fee Arrangements (OFA) and ensures that you stay on top of compliance obligations.

Note

Modifying the Application Date will automatically adjust all related dates (e.g., Anniversary Date, FDS Due Date) according to legislative rules.

Compliance Dates

Column 1

Application Date

The date the Ongoing Fee Agreement Commenced - it is from this field that all other date values are calculated.

Anniversary Date

The day after the Ongoing Fee Agreement period ends. This field applies the calculation to the Earliest and Latest Notification dates.

Start Date

The commencement date of the OFA period.

End Date

The end of the OFA period.

Column 2

Earliest Notification Date

Up to - 60 days before the Anniversary Date.

Latest Notification Date

Up to +150 days after the Anniversary Date.

Current Year

Select to include the Current Years Fees charged in the FDS Template

Next Year

Select to include the Next Year's projected Fees within the FDS Document

*Mark as Notified

Select this button once the client has been sent the new terms of the Ongoing Fee Agreement you will be prompted to add comments and upload documents disclosed to the client.

Generate FDS

Select this once the fees and services have been saved to generate the FDS document.

*Selecting Mark as Notified will open a dialogue allowing you to add any comments related to the disclosure, along with the generated FDS Document and any additional supporting documents.

Column 3

Agreement Due Date

Latest date for client signature on the Enhanced FDS (Anniversary Date + 150 days).

*Mark as Renewed

This button will remain grey and not become active until the Mark as Notified button has been activated.

*Mark as Terminated

If a client terminates the agreement, you have 10 business days to notify the provider.

*Selecting Mark as Renewed will open a Dialogue allowing you to add any comments related to the renewal, along with the signed FDS Document and any additional supporting documents.

*Selecting Mark as Terminated will open a dialogue, allowing you to add any comments related to the termination and any supporting documentation. You can also mark it as Do Not Contact as part of this Termination or Mark as Hidden as part of this Termination.

Column 4 – Activated once the agreement has been Marked as Renewed or Terminated

Consent Renewal Due Date

This is the date the Consent form for the previous year expires. When your client agrees to renew the Ongoing Service Agreement, remember to have your client sign the Fee Consent form as well for the next year's Ongoing Service period and send a signed copy of the consent form to the respective platforms for renewal.

*Mark as Confirmed

Notify the platform and confirm

Consent Termination Due Date

The Ongoing agreement must be terminated within 14 days of receiving the termination notice or 30 days after the Renewal due date if the client is not contactable.

Mark as Confirmed

Notify the platform to stop deducting fees then confirm

Mark as Fee Switched Off

Switch off the fee from the platform login and provide written confirmation to the client. Select this option.

Reinitiate Agreement

Use this option to recommence the Agreement

*Selecting Mark as Confirmed opens a dialogue allowing you to add the date the providers have been notified along with any comments and supporting documentation.

📌Note

  • Consent expires if not renewed - Anniversary Date + 150 days.

  • Changes made to any of the Date fields will result in a File Note being automatically created within the client record.

Modify Clients with Existing Agreements

For clients with existing Ongoing Fee Agreements (OFAs), the transition to the updated QAR Fee Disclosure rules (effective 10 January 2025) requires careful handling. AdviserLogic’s tools are designed to help you manage, modify, and transition these agreements seamlessly while ensuring compliance with both current and new requirements.

  • Agreements with an Anniversary Date before 9 January 2025 will adhere to previous rules for the renewal cycle.

  • Agreements with an Anniversary Date from 10 January 2025 will switch to the new rules automatically.

  • A DBFO Transition Report is available in Database Segmentation to identify clients needing disclosures under the old rules even after 10 January.

DBFO Transition Report

Follow these steps to create the DBFO Transition Report and identify clients impacted by transitional compliance requirements:

Navigate to the Segments module in the top right corner of the AdviserLogic window.

From the Segments list, scroll down until you see the option titled DBFO Transition Report. Select this option.


Once selected, the screen will refresh The Selected Fields to Display column should now show these fields.

  • Entity.Parent ADL ID

  • Entity.ADL ID

  • Entity. First Name

  • SFD.AdviserName

  • SFD.Anniversary Date

  • SFD.Agreement Type

  • SFD.Disclosure Confirmation – Disclosed On

  • SFD.Agreement Terminated On Date

  • SFD.Mark as Fee Switched Off

  • Entity. Surname

Ensure these fields match to verify correct report generation.


At the bottom of the list, locate and click the Download button. An Excel sheet will be generated with the report details.

What the Report Includes

The generated report will provide a list of all clients who meet the following criteria:

Anniversary Date Range

  • From: 1st January 2024 or later (calculated as the current date when the report is run).

  • To: 9th January 2025 or earlier.

Fee Switched Off Flag

The Mark as Fee Switched Off flag must be set to No to exclude terminated clients

Disclosure Confirmation Status

Disclosed On must be blank to exclude clients who have already renewed, but their anniversary date has not moved forward yet.

Agreement Type

The Agreement Type must be OFA (Ongoing Fee Arrangement), excluding any Fixed-Term Agreements (FTAs) that are not subject to this process.

This report ensures that all relevant clients impacted by transitional compliance requirements are captured, helping you efficiently manage your obligations. For additional support, refer to the AdviserLogic compliance guide or contact the support team.

Navigate to the Compliance Module from the module tabs at the top of the client record.

Once in the Compliance Module, review the critical dates associated with the agreement. Use the Pencil Icon to update the Application Date or Anniversary Date if necessary. All related dates will automatically adjust, based on the changes.

Application Date

Start of the agreement.

Anniversary Date

Marks the end of the current OFA period.

Earliest and Latest Notification Dates

Notification window -60 and +150 days from Anniversary Date - for sending client consent forms.

Renewal Due Date

150-day deadline for client signature on the Enhanced Fee Disclosure Statement (FDS).

Consent Termination Date

Expiration of current consent.

Understanding the Date Sequence

In AdviserLogic’s Compliance Module, the date fields operate as an automated sequence triggered by specific actions. This ensures that all key compliance dates are logically aligned and updated in accordance with legislative requirements. The system is designed to streamline the ongoing fee arrangement (OFA) process while maintaining compliance integrity.

Each step triggers the next in a logical progression. The Application Date sets the foundation by determining the Anniversary Date, which then informs the Earliest Notification Date, Latest Notification Date, and the Agreement Due Date.

Selecting Mark as Notified activates the Mark as Renewed Date and marking an agreement as renewed triggers the Consent Renewal Due Date. This action resets the sequence, initiating the timeline for the following year’s agreement period.

Selecting Mark as Terminated halts the sequence and sets a Termination Date, ensuring the agreement is recorded as ended. This action notifies the system to stop all future compliance processes for the terminated agreement.

⚠️It’s important to note that once a step in this sequence is activated, it cannot be undone, ensuring compliance integrity and maintaining a clear audit trail. Each action taken creates a File note in the client’s record.

How the Date Sequence Works

Application Date

  • Purpose - Marks the start of the OFA and informs all subsequent dates in the sequence.

  • Effect - Setting the Application Date automatically generates the Anniversary Date, which serves as the reference point for other key dates.

Anniversary Date

  • Purpose: Signals the end of the current OFA period and the start of the notification timeline.

  • Effect: The Anniversary Date informs:

    • Earliest Notification Date (up to 60 days prior).

    • Latest Notification Date (up to 150 days after).

    • Agreement Due Date (latest date for renewal confirmation).

Triggering Actions in the Sequence

Mark as Notified

  • Purpose: Indicates that the client has been notified of the upcoming agreement period.

  • Effect: Activates the Mark as Renewed Date, initiating the next step in the sequence.

Mark as Renewed

  • Purpose: Confirms that the client has agreed to renew the OFA.

  • Effect: Triggers the Consent Renewal Due Date and resets the sequence for the next agreement period.

Mark as Terminated

  • Purpose: Confirms that the client has NOT agreed to renew the OFA.

  • Effect: Triggers the Termination Date and Stops the sequence for the next agreement period.

⚠️Important Considerations

Irreversible Actions

Once a step is marked (e.g., Mark as Notified or Mark as Renewed), it cannot be undone.

This ensures that compliance records maintain integrity and fulfil audit requirements.

Automated Workflow

Each date is dynamically updated based on the preceding action, reducing manual errors and ensuring alignment with compliance regulations.

Recommencement of Sequence

Completing the sequence for one agreement period (e.g., Consent Renewal Due Date) automatically resets the timeline for the next period, simplifying ongoing management.

If for any reason the wrong action is triggered, you will need to clear the dates and commence the Agreement from the beginning. To do this select the Clear Dates button from the top right of the screen.

A Confirmation dialogue will show stating:

👉Do you want to clear the application data?

Clearing the dates will make this client, FDS non-applicable. In addition to this, next year's service/fee (if any) will be deleted and fee filters will reset to the default state. A file note will be created for compliance purposes.

The dates will be cleared, and you may commence a new agreement by selecting the Initiate Agreement button and following the new agreements instructions.

💡Note

For compliance purposes, agreements are never deleted. Instead, they are securely stored and archived within the Compliance Module to maintain a complete and auditable record.

To return to previously archived agreements, select the requisite agreement from the dropdown at the top of the Compliance screen next to the Ongoing Fee Arrangement Key Dates and Status.

Recording Services and Fees

Below the date columns, you will find the Current and Next Year Services and Fees sections.

Current Year Services and Fees

Record services delivered and actual fees paid in the current year. Due to QAR Legislation changes this step is now optional and no longer mandatory.

Services

Select the Year Toggle to the Current Year. And ensure the correct Service Level has been entered. Mark the service level as Entitled and/or Received by checking the tickbox at the end of the line.

Fees

Scroll down to the fees section. Here you will see all the client's fees that fall into the Agreement date parameters.

📌Note

Fees are populated into the compliance module by uploading them in Tools > Administrative > Compliance Including FOFA > Fofa Fee Upload. Please follow the Fee Upload article for in depth instructions.

The fees section has several filters that can be used to view fees outside of the agreement date range.

Filters

Time Period

  • Current Period – [Start - End Date]

  • Custom Period – [Select Start – End Dates] – creating a custom date will not show this date in the FDS document

FDS Apply

  • All

  • Yes

  • No

Fee Type

  • Insurance Renewal

  • One-off

  • Ongoing

  • Other

  • Upfront

Entity

  • Client

  • Partner

  • Joint

  • SMSF

  • Trust

  • Company

  • Super Entity – Client/Partner

📌Note

The Fees must fall into the date range of the current agreement to be visible within the current fee section

Next Year Services and Fees

Include services planned and projected fees for the next year.

Services

Select the Year Toggle to the Next Year. And ensure the correct Service Level has been entered. Mark the service level as Entitled and/or Received by checking the tickbox at the end of the line.

Fees

Scroll down to the Total Projected Fees section, you will see a list of projected Portfolio Based Fees directly beneath the Total projected Fees heading, Scrolling further down will show the Fixed Fees options. Scrolling to the bottom of the page will show the Total Projected Fees as a cumulative value of the Portfolio and Fixed Fees.

Platform Based Fees

Toggle the Charge Portfolio Based Fees to the On position, to activate these. Once active they will change from grey to black and the available options will become available.

Platform Based Fees Columns

Expand Arrow

Expands the Asset to show additional transactions clicking on the row has the same function

Switch the On/Off toggle to include or exclude from FDS reporting.

Account code of the asset – you can make additions or Withdrawals from this field.

Platform name.

Owner of the asset - This is determined in the Fact Find

Shows Existing portfolio, additions, and withdrawals of an asset.

Select Fee Structures applicable to the client from the dropdown. These can be applied to all the holdings or individually.

Sum of Existing portfolio, additions, and withdrawals of an asset.

Selecting this button shows the latest portfolio balance.

Use the Frequency Field to specify payment intervals (monthly, quarterly, etc.).

This column shows the fees calculated for each portfolio based on the selected Fee Structure.

Adds an additional Portfolio not currently present in Fact Find

FDS Applicability

Each Portfolio can be toggled On or Off individually to include or exclude from FDS reporting.

Account

The account column shows the account number associated with the portfolio. To add a projected addition or withdrawal to the portfolio select the arrow button at the top right of the field.

The Addition/Withdrawal window will open, where you can choose to add the addition or withdrawal as a percentage of the total amount or a dollar value, add the Reason for the withdrawal or addition and any comments and Save.

Select the arrow in front of the Platform row, or click on the row to view the additions and withdrawals.

Description

The description column shows the name of the platform as entered in Fact Find.

Entity

The Entity that owns the platform is determined in the Fact Find and can not be changed in the compliance window.

Type

The Type column indicates whether an amount is existing or has been added/withdrawn when the platform is in the Expanded state. In the Collapsed state, only a dash is visible.

Fee Structure

Select Fee Structures applicable to the client from the dropdown. These can be applied to all the holdings or individually.

Use the master selection to apply the Fee Structure to all the client's portfolios.

Use the individual drop-down selections to apply individual Fee Structures to different portfolios.

💡Tip

To create a Fee Structure, go to Tools > Admin Tools > Compliance Including FOFA > Fee Structure. Create Fees based on Percentage or a Dollar value.

Portfolio Balance

Sum of Existing portfolio, additions, and withdrawals of an asset. This amount is editable by clicking on the row and typing in the new amount.

Last Updated On

This column shows the last date the fee amount has been updated, selecting the button at the top of the column refreshes this date.

Frequency

The Frequency column indicates how often the fees are paid. Changing the frequency does not affect the Annual Projected Fee amount; it simply adjusts how frequently the client pays the total amount.

Annual Projected Fee

This column shows the fees calculated for each portfolio based on the selected Fee Structure. This amount is not affected by changing the frequency field.

+Add Projected Portfolio

Select the +Add Portfolio Projection button from below the existing portfolios.

A window will open where you can assign the Account Number, Owner, and Description. Select Add to include it in the list of portfolios.

To add the balance, select the new Portfolio to expand the options, select the Pencil Edit icon next to the Existing heading, then enter the requisite value.

Fixed Fee

The Fixed Fees section is located below the Ongoing Fees section. For guidance on managing fixed-term agreements, please refer to the Fixed Term Agreement Instructions.

Generating the Enhanced Fee Disclosure Statement (FDS)

Once the Next Year fees have been established, navigate back to the top of the screen to generate the Fee Disclosure Statement (FDS).

Select the Next Year tickbox from the middle panel to include this in the Disclosure Statement, then select the ¯ Generate FDS button. You will be prompted to choose between PDF or Word Doc versions. Selecting either option will generate the document to the local download folder of your device.

Note

If you have a Custom Enhanced FDS template coded up in our Digital Format, clicking [Generate FDS] will download your Custom Enhanced FDS.

If you wish to have your own Custom Enhanced FDS template, please contact our Support Team [email protected] who will organise for an Implementation Consultant to discuss your requirements.

Template

Focus on Upcoming Year Services and Fees

  • The form now moves directly into the upcoming year's services and fees section, eliminating unnecessary details about previous years unless Current year is specifically selected.

  • Removal of Current Year Fees as default.

  • Enhanced details for Next Year Fees, including improved structure and bullet points.

  • Inclusion of fee consent details for greater transparency.

New Frequency Field

  • A Frequency field has been added, providing clarity on how fees will be charged (e.g., monthly, quarterly, annually).

  • This field ensures transparency and aligns with the legislative requirement to detail payment schedules.

Simplified Bullet Points

The section now contains only three bullet points, as it no longer includes details about fees charged for the current year. This change reduces redundancy and keeps the form concise and focused.

Fee Consent Form: Page-by-Page Breakdown

The updated Fee Consent Form, compliant with the new QAR legislation, provides a clear and structured format for client communication. Here’s a breakdown of the form by page:

Page 1 - Overview

Purpose: Explains the reasons for the form and its importance.

Details Included:

  • Why the form is required under the QAR rules.

  • What information is included in the form (e.g., fees, services).

  • How the client can renew the ongoing fee arrangement.

Page 2 - Previous Year Services and Fees

Applicable for Agreements Pre-10 January 2025 or if the current year has been selected

Purpose: Details services provided, and fees charged for the previous year.

Key Information:

  • Summary of the services delivered during the last 12 months.

  • Breakdown of fees charged to the client.

⚠️Note

For agreements after 10 January 2025, this section may no longer be required.

Page 3 - Upcoming Year Services and Fees

Purpose: Outlines the planned services and projected fees for the next year.

Key Information:

  • Services the client will receive in the upcoming year.

  • The frequency field shows how fees will be charged (monthly, quarterly, annually).

  • Simplified to include only relevant details, with three bullet points focusing on upcoming services and fees.

Page 4 - Authority to Renew Form

Purpose: Captures the client’s consent to renew the arrangement.

Key Information:

  • Space for the client to sign and formally authorise the renewal of the ongoing fee arrangement.

  • Details on the start and end dates for the renewed agreement.

  • Fee Deduction Details

  • Consent Start and End Dates

Fields align with new regulatory requirements while remaining adaptable for integration with platform-specific forms (e.g., Hub24, IOOF).

⚠️Note

While AdviserLogic facilitates fee consent creation, some providers may still require proprietary forms.

Fee Consent Form and Template Updates

The QAR legislation makes fee consent forms integral to compliance.

Key Changes

  • Fee consent forms are generated per account holder and provider combination.

  • Multiple accounts with the same provider for a single individual result in one form.

  • Accounts across multiple providers or for different account holders require separate forms.

This structured approach ensures clarity in fee consent documentation while adhering to compliance requirements under the new QAR legislation.

Example 1: Client and Partner with CommSec Accounts

  • Scenario: A client and their partner each have a CommSec account.

  • Forms Required: Two forms will be generated:

- One for the client's CommSec account.

- One for the partner's CommSec account.

Example 2: One Client with Two CommSec Accounts

  • Scenario: A single client holds two separate CommSec accounts.

  • Forms Required: One form will be generated because both accounts belong to the same individual.

Example 3: One Client with Accounts Across Two Providers (CommSec and IOOF)

  • Scenario: A single client has accounts with two different providers—CommSec and IOOF.

  • Forms Required: Two forms will be generated:

- One for the CommSec account.

- One for the IOOF account.

Generating the Enhanced Fee Disclosure Statement (FDS) – Docx Format

Once all the information has been entered in compliance, generate the Custom Enhanced FDS (Docx Format), by navigating to Reports, selecting Templates and selecting your existing custom FDS template.

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