Troubleshooting Insurance Visibility and Commission Issues in AdviserLogic
Effective management of insurance data in Morningstar AdviserLogic is crucial for accurate SOA (Statement of Advice) and ROA (Record of Advice) outputs. Two common issues that users may encounter are missing insurance details in the "Buy and Replace" strategy and the non-appearance of updated commission content. This guide provides practical steps to resolve these problems.
Issue 1: Missing Insurance Details in the "Buy and Replace" Strategy
If existing insurance details are not pulling through into the SOA output during the "Buy and Replace" strategy, the problem may be linked to policy mapping. To ensure proper functionality:
Navigate to the Quoting Section of AdviserLogic.
Check if the existing insurance policy has been mapped correctly.
Update the mapping to ensure the policy is linked to the relevant scenario.
Why does this happen? The "Buy and Replace" strategy relies on mapped policies to pull data accurately into the final SOA. Without this mapping, the system cannot display or compare the existing policy for replacement analysis.
Issue 2: Missing Updated Commission Content in SOA or ROA
When updated commission data does not appear in the SOA or ROA, it may be because the recommended policy in the scenario has 0% commissions. To resolve this:
Open the scenario tied to the recommended policy.
Locate the Recommended Policy section.
Go to the Commission settings under "Other Details."
Update the commission values as needed.
Important Note: The system will only show updates if they are deemed necessary. Ensure all relevant data inputs are accurate before proceeding.
Key Takeaways
Accurate data mapping is crucial for proper reflection of existing and recommended policies.
Ensure commission values are updated and correctly entered to avoid data omission in SOAs and ROAs.
Verify all inputs in the respective sections (e.g., Quoting, Commission) to prevent visibility issues.
By following these steps, users can address common visibility and commission-related challenges for smoother insurance data management within AdviserLogic.