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Basic Troubleshooting – Clear Cache (Quick Steps)

Learn how to clear your browser cache to resolve common AdviserLogic loading and display issues.

Updated over a week ago

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Overview

Sometimes AdviserLogic can behave unexpectedly, pages may not load correctly, buttons don’t respond, or login screens repeat. A common cause is outdated or corrupted files stored by your browser. Clearing your browser’s cache removes these temporary files and often resolves these basic issues quickly and safely.

Access

Clear browser cache by opening a new tab in your Google Chrome, selecting the vertical ellipsis (three dots), then selecting Settings


Select Privacy and Security, then select Clear Browsing data


Select the browsing history and the cached images boxes. We recommend not clearing the cookies and other site data to begin with, as it will log you out of all programs you are signed in to.

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