Click on images to expand in a new tab
Overview
This article outlines basic Chrome troubleshooting steps you should try first whenever you encounter problems loading AdviserLogic, dashboards, reports, or other web-based platforms in the Google Chrome browser. These steps resolve the majority of browser-related issues and help rule out simple causes before escalating to Support.
Using Google Chrome as your browser
AdviserLogic runs best with Google Chrome. We find that switching over to Chrome will clear up many issues that FireFox may produce.
Disabling Browser Extensions
Google Chrome 'Extensions' can have a dramatic negative impact on the speed of complex websites such as AdviserLogic. We recommend disabling Extensions to ensure the best AdviserLogic experience.
To do so, locate the Extension Icons - these are found to the right of your browser's URL Bar.
📌Note
The red box icon above is one example; this is the LastPass Extension icon
Right-Click on any Extension Icon you can see to display the contextual menu, and then select 'Manage Extensions':
On the Manage Extensions window, remove the ticks from the 'Enabled' checkboxes
Once you've removed the checkbox, close the browser and re-open it, and then log back in to AdviserLogic. Often, you should find that the site's performance has improved at least a small amount (but often the difference can be quite significant).
📌Note
It may not be necessary to disable all Extensions. We've noticed that certain Extensions are more likely to cause problems; Anti-Virus related Extensions, and AdBlocker in particular. In the example above, LastPass seems to be completely benign and can be left enabled in most cases.
We recommend switching off one at a time to see which change gains you the largest performance increases.
Clear Chrome's Browsing Data
Go to the top right of Google Chrome and select the vertical ellipsis
Go to Settings, click on it.
Locate the Privacy and Security section, and click on 'Clear Browsing Data'
We recommend these settings
Keywords: Cache, Speed