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Overview
Duplicate assets or superfunds can be created if platform assets were already present in client data before datafeeds were switched on. To resolve this, delete the manually entered or imported assets for the platform and retain the datafeed assets.
⚠️Important⚠️
Resolution may take some time as there will be manual work involved in identifying and editing duplicate assets.
Identify Duplicate Assets
Navigate to the Client’s Assets tab in AdviserLogic.
Compare assets listed under the client’s holdings to identify duplicates.
Manually entered or imported assets will not be linked to a datafeed.
Datafeed assets will show as system-synced and update automatically.
You can identify whether an asset has been datafed by clicking on it and checking the datafeed balance fields. These fields will be blank on manually entered assets.
Delete Manually Entered or Imported Assets
Once you have determined this is the duplicate asset, you may delete it by selecting the delete button.
⚠️Important⚠️
Before deleting the asset cross-check asset details (e.g., holdings, balances) to ensure accuracy.
Delete these manually entered or imported assets, keeping only the datafeed-linked versions.
Verify Datafeed Sync
After removing duplicate assets, refresh the client’s Assets view.
Confirm that the remaining assets correctly reflect the datafeed information.
Check the latest balances and transactions to ensure accurate data is maintained.
👉 Additional Notes
Manual resolution may take time if there are many duplicate assets to review.
If you are unsure which assets to delete, compare asset details such as provider, balance, and transaction history.
If duplicates persist after following these steps, contact AdviserLogic Support for further assistance.
By ensuring only datafeed-linked assets remain, you can maintain accurate and up-to-date client portfolio records without duplicate entries affecting reports.
Troubleshooting
Please read the Datafeed issues FAQ to help you resolve other common datafeed issues.