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Overview

Incorrect balances or transactions in AdviserLogic may occur due to various reasons, such as outdated credentials, incorrect platform selection, or manual entries conflicting with datafeed values. Follow the steps below to identify and resolve discrepancies.

Refresh the Datafeed

Navigate to the Datafeed Section in AdviserLogic. Select the Platform and search for the client.

Select Refresh to update the latest datafeed information.

If the issue persists:

Navigate to Fact Find > Internal > Account Codes. Hover over the blue arrow on the relevant datafeed. Select Refresh again. You can also try Erase and Refresh Transactions and Erase and Refresh Investments.

Verify Platform Selection

Sometimes discrepancies arise if the platform is not correctly selected or the provider has changed the product name.

To check this:

Go to Fact Find > Financial > Superannuation within AdviserLogic. Open the superannuation tile and re-enter the correct platform name.

Select Save and check if the balances update correctly.

Expired Credentials

Expired adviser codes can cause several issues that may disrupt data synchronisation and impact your workflow.

Check the Datafeed Landing Page

Navigate to the Datafeed Landing Page or select Datafeed Codes within AdviserLogic.

Here, you can view the last file received date for the provider in question.

If the last file received is not from the past few days, it is likely that your password has expired.

Reset Your Credentials

To reset your password, follow the instructions provided by AdviserLogic.

These instructions can be found by selecting the Datafeed FAQ button from the left menu panel within the Datafeed Module.

Locate your provider from the list and follow the provider credential steps.

Check for Manually Entered Data

Manually entered balances or transactions may interfere with datafeed values.

To verify:

Navigate to the Client’s Assets tab in AdviserLogic.

Compare assets listed under the client’s holdings to identify duplicates.

Manually entered or imported assets will not be linked to a datafeed.
Datafeed assets will show as system-synced and update automatically.

You can identify whether an asset has been datafed by clicking on it and checking the datafeed balance fields. These fields will be blank on manually entered assets.

Delete Manually Entered or Imported Assets

Once you have determined this is the duplicate asset, you may delete it by selecting the delete button.

Before deleting the asset cross-check asset details (e.g., holdings, balances) to ensure accuracy.

Delete these manually entered or imported assets, keeping only the datafeed-linked versions.

Verify Datafeed Sync

After removing duplicate assets, refresh the client’s Assets view.

Confirm that the remaining assets correctly reflect the datafeed information.

Check the latest balances and transactions to ensure accurate data is maintained.

If the issue persists after following the above steps:

Contact AdviserLogic Support for further assistance.

Provide the latest portfolio valuation report (PDF format) from the provider.

Ensure the report includes all underlying investments to help identify discrepancies.

By following these troubleshooting steps, you can resolve incorrect balances or transactions and ensure your datafeed remains accurate and up to date.