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Overview
In certain situations, it may be necessary to split a Client and Partner record to ensure accurate financial records and proper client management. AdviserLogic provides a structured process to handle these cases while maintaining compliance and data integrity.
This process is particularly crucial when managing records for deceased clients to ensure accurate transfer of assets and compliance with legal requirements.
When Client Records May Need to Be Split:
One partner is deceased – To properly manage estate matters and prevent unnecessary communications.
Clients separate or divorce – To ensure each individual has an independent financial profile.
Individual financial management – When partners prefer to maintain separate records for financial planning purposes.
Incorrectly linked records – If a client and partner were mistakenly associated in the system.- Deceased partner management – Ensures seamless handling of estate-related matters, proper assignment of assets, and respecting the sensitivity of the situation.
By following the Split Client and Partner process, you can ensure accurate record-keeping, correct asset ownership, and compliance with best practices.
Splitting Client and Partner Records
Navigate to Tools > Administrative Tools > Advanced Records Management > Split Client and Partner
📢 Important Considerations Before Splitting Client and Partner Records
Before proceeding with the Split Client and Partner process, ensure the following:
Asset Ownership – Assign assets to the correct individual to prevent discrepancies in financial planning.
Financial Dependencies – Verify joint accounts, loans, insurances, and liabilities to ensure accurate records post-split.
Estate Planning & Deceased Clients – If splitting due to a deceased partner, finalise estate matters and reassign assets to rightful owners or beneficiaries before marking the record as Hidden.
Preventing Unintended Communication – Update the deceased partner’s status to ‘Do Not Contact’ to avoid automated communications.
Historical Data Access – Be aware that once split, historical data previously linked may no longer appear in shared reports.
Copy Relevant File Notes – To preserve continuity, manually duplicate critical file notes tied to shared accounts, estate plans, or financial history before completing the split. Ensuring these details are transferred accurately minimises the risk of data loss. continuity.
Taking these steps ensures accurate record-keeping, compliance, and a seamless transition within AdviserLogic.
In the Select Partner box, type the partner’s name you want to split from the main client. As you type, both the client and partner will appear in a drop-down menu. Select the correct partner from the list, then click Save to complete the process.
Once the Split Client and Partner process is complete, the Partner record will be separated from the Client record, creating two independent client records—one for the original client and one for the former partner.
This allows you to manage each record individually without any changes affecting the other, ensuring accurate financial planning and record-keeping.
General Tips for File Note Management
Regularly audit file notes to prioritise and safeguard critical information.
Back up important details during large-scale updates or transactions.
Ensure clear policies exist for managing file notes, especially during staff changes or record updates.
File Notes After User Removal
File notes from a removed user remain intact in the corresponding client records, preserving their historical context and ensuring future accessibility.
File notes are retained and unchanged after a user is removed from a practice.
These notes stay connected to their respective client records for reference.