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Overview
This error appears when the username or password you enter does not exist or does not match the details stored in AdviserLogic. It indicates that the user details provided during login cannot be found in our system, so the platform is unable to verify your credentials. As a result, you will need assistance from AdviserLogic Support to confirm your correct login details.
How to Resolve the Error
If this error appears, begin by checking your username and password carefully.
Ensure there are no extra spaces and that Caps Lock is not on. Confirm the characters are entered exactly as saved, including capital letters and special symbols.
If you continue to receive the same error message after confirming your details, the credentials held in our system may not match what you are entering.
To resolve the issue, please contact AdviserLogic Support via chat, phone, or email.
Our team can review your account details, verify your correct credentials, and update or reset them if required.
⚠️ If you believe your credentials are correct but the error still appears, it is likely that the stored details for your account need to be reviewed or adjusted by AdviserLogic Support. Please reach out to our team so we can investigate and assist promptly.